As we all experience unprecedented changes in the way we go about our everyday lives, we wanted to take this opportunity to reassure you that we are still endeavouring to deliver our vital services to children and young people experiencing the death or critical illness of a loved one, albeit remotely. Our therapeutic practitioners continue to work throughout the lockdown period via telephone and videoconference platforms to contact and support young people and their families.

We have put policies and procedures in place which enable us to continue our service delivery at this time and we are very much looking forward to continuing with our vital work and support in our local communities, whilst remaining safe and adhering to all current restrictions.

Support Services


Our telephone line and email service are fully open to anyone requiring professional advice or support, including for new referrals. Please contact us on 0118 934 2604 or [email protected]


Schools are one of the key environments in which we are able to deliver our services. Whilst schools remain closed we will strive to deliver our services via telephone and video platforms, but directly to a home environment, rather than a place of education. We will continue to work closely with schools as and when they are able to reopen and will be guided by them as they formulate policies regarding our staff visiting school premises, depending on local restrictions and guidelines in place at the time.

1:1 Sessions

We will work towards to the resumption of face to face sessions, which we know are hugely beneficial to those we support, as and when restrictions can be eased. The safety of both the children and families we are supporting and our staff is paramount as we resume our 1:1 sessions and we will be adopting all relevant PPE and observing appropriate social distancing regulations in doing so, but we are really looking forward to seeing people in person again when it is safe to do so.

Group Sessions

As per current government guidelines, we are not currently undertaking any group sessions. This is unfortunate as we know that these sessions are extremely constructive and valuable to the families we support. We are really looking forward to the time when we can run them again and will look to reinstate them as soon as it is permissible within local restrictions and safe for all involved.

Other Resources

The 'Our Services' section of our website is always a valuable source of information about how to support children and young people through bereavement and serious illness. We also regularly update our 'Useful Links' page to signpost visitors to other websites that we believe may be beneficial.

Fundraising & Community Events

As with many other charities, we have had to rapidly adapt both the service and fundraising elements of our organisation and we are currently reviewing our fundraising events scheduled for 2021 in light of the current tightening of restrictions. Where possible, we will look to reschedule events which are unable to take place on their originally planned date later in the year when restrictions have eased.

We have, however, been delighted by the new and innovative ways many of our supporters have found to fundraise throughout the pandemic and thank them wholeheartedly for their continued support and inspiration.

We are being realistic in the view that it will still be some time before we are able to run community fundraising events involving large gatherings of people, as they are unlikely to be permitted in the foreseeable future. We are doing our best to keep our fundraisers, supporters and volunteers up to date via our website and social media channels, as well as direct contact from our fundraising team, where appropriate.

So, as a charity wholly reliant on our local communities to help us to raise the majority of the money we need to continue our vital work, we encourage you to continue with your awesome innovative ways of fundraising!

Our Future

We’d like to thank you all for your unwavering support and patience and are looking forward to continuing to provide our essential services as the current lockdown restrictions are able to be eased.

Demand for our services remains high. As a result, we have an on-going requirement to raise at least £450,000 annually as our services are provided free of charge to those we support.

We are incredibly grateful for each and every donation we receive and all the time our volunteers commit to Daisy’s Dream to assist in our fundraising efforts. If you would like to support our service, you can make a donation here: