Whilst the past few months have seen unprecedented changes in the way we all go about our everyday lives, we wanted to take this opportunity to reassure you that we have still been able to deliver our vital services to children and young people experiencing the death or critical illness of a loved one, albeit remotely. Our therapeutic practitioners have continued to work throughout the lockdown period via telephone to contact and support young people and their families.

We would like to let you know that we have put policies and procedures in place which enable us to continue our service delivery and fundraising and that we are very much looking forward to continuing with our vital work and support in our local communities, whilst remaining safe and adhering to the social distancing guidelines in place at any one time and area.

Support Services


Our telephone line and email service are fully open to anyone requiring professional advice or support, including for new referrals. Please contact us on 0118 934 2604 or [email protected]


Schools continue to represent one of the key environments in which we are able to deliver our services and they remain central to our ability to support children and young people. We will continue to work closely with schools and will be guided by them as they formulate policies regarding our staff visiting school premises, depending on local restrictions and guidelines in place at the time.

1:1 Sessions

We are working towards to the resumption of face to face sessions, which we know are hugely beneficial to those we support. The safety of both the children and families we are supporting and our staff are paramount as we resume our 1:1 sessions and we will be adopting all relevant PPE and observing appropriate social distancing regulations in doing so, but we are really looking forward to seeing people in person again!

Group Sessions

As per current government guidelines, we are not currently undertaking any group sessions. This is unfortunate as we know that these sessions are extremely constructive and valuable to the families we support. We are really looking forward to the time when we can run them again and hope to reinstate them in 2021, as and when restrictions are eased.

Other Resources

The 'Our Services' section of our website is always a valuable source of information about how to support children and young people through bereavement and serious illness. We also regularly update our 'Useful Links' page to signpost visitors to other websites that we believe may be beneficial.

Fundraising & Community Events

As with many other charities, we have had to rapidly adapt both the service and fundraising elements of our organisation and inevitably some of our major fundraising events for 2020 have been cancelled.

We have, however, been delighted by the new and innovative ways many of our supporters have found to fundraise throughout this period and thank them wholeheartedly for their continued support and inspiration.

We are envisaging that it will still be some time before we are able to run community fundraising events involving large gatherings of people as they are unlikely to be permitted in the foreseeable future. We are doing our best to keep our fundraisers, supporters and volunteers up to date via our website and social media channels, as well as direct contact from our fundraising team, where appropriate.

So, as a charity wholly reliant on our local communities to help us to raise the majority of the money we need to continue our vital work, we encourage you to continue with your awesome innovative ways of fundraising!

Future Restrictions

If any of the areas in which we are operating become subject to local lockdown restrictions, we will amend our policies and procedures accordingly in order to protect the health and safety of those we support, our staff, volunteers and the wider community.

Our Future

We’d like to thank you all for your continued support and patience and are looking forward to continuing to provide our essential services as lockdown restrictions ease.

Demand for our services continues to grow as the number of families we are asked to support increases year on year. This means that we have an on-going requirement to raise at least £450,000 annually as our services are provided free of charge to those we support.

We are incredibly grateful for each and every donation we receive and all the time our volunteers commit to Daisy’s Dream to assist in our fundraising efforts. If you would like to support our service, you can make a donation here:  www.daisysdream.org.uk/donate